Top 7 Methods to Empower Employees
How many times have you asked someone to do something like draw up a plan for such and such project ? Your employee completes the plan, but then you say, That is not what I wanted or That is not how you do it . And so the employee thinks: you didn t tell me exactly how you wanted it done.
If you find yourself having back and forth misunderstandings with your employees, then you might have a communication problem. And this could be creating bad feelings, low morale and inefficiencies. To remedy this, perhaps it s time you thought about creating a Policies and Procedures Manual.
Let s look at 7 methods to
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1. Implement Effective Policies and Procedures
A Policies and Procedures Manual is a communication tool designed to empower employers, managers and employees with a consistent approach to accomplishing their daily tasks. It provides a set of policies, plans, reports, forms, and work routines that convey the pulse of the organization.
A properly developed manual focuses your everyday business communications between employees and management on what is really important to get the job done. This focus is the first step in empowering your employees. Empowerment requires a shared vision, the communication of necessary information and adequate training.
2. Convey Management Policy and Vision
A manual should be used to communicate both corporate policies and the
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Policy - A definite course or method of action to guide and determine present and future decisions. A policy is a guide to decision-making under a given set of circumstances within the framework of corporate objectives, goals and management philosophies.
Procedure - A particular way of accomplishing something, or an established way of doing things. A procedure is a series of steps followed in a definite regular order that ensure the consistent and repetitive approach to actions.
3. Improve Communications and Efficiently Run
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A manual serves to translate the company’s business philosophies and desires into action. A well-designed manual is an invaluable communication tool for efficiently running operations within departments and bridging the gap between interrelated departments. If a department has specific information that it requires to process a task, then this information is easily captured in a form that accompanies the task. In business forms are commonplace, acting as a guide for such things as purchase orders, employment applications or asset requisitions.
4. Reduce Business Process Training Time
A policies and procedures manual is a functional guide for training new and existing employees. It prevents difficulties in performing duties due to lack of understanding or inconsistent approaches from personnel
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5. Improve Productivity and Decision Making
Policies and procedures speed up employee decision making by having a handy, authoritative source for answering questions. Well-developed and documented manuals can ensure compliance with regulatory agencies affecting your business, including the Occupational Safety and Health Administration (OSHA), Food and Drug Administration (FDA), government contracting authorities and independent certification organizations (i.e. ISO).
6. Strengthen Organization and Quality
A comprehensive manual covering all departments within an organization can become a “quality” manual for the whole company. This will help ensure optimal operations and consistent delivery of the finest in product or service from the company.
It will
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For example, a customer service representative should be able to handle a customer’s problem and have the authority to resolve the problem right on the spot. In addition, a production team should be able to diagnose a quality problem and formulate and resolve the problem in conjunction with engineering without having to go through various channels up and down the corporate ladder.
7. Meet Objectives with Policies and Procedures Manual
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Chris Anderson is the managing director of Bizmanualz, Inc. and co-author of policies and procedures manuals, producing the layout, process design and implementation to increase performance.
To learn how to increase performance, visit: [http://www.bizmanualz.com?src=ART60]Bizmanualz, Inc.
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